No special requirements for hardware or software.
If your computer can run Microsoft Windows 2000/XP/2003 Server operating systems, the Spy Software XP Pro will run as well.
2. Is Spy Software XP Pro difficult to use?
Not at all. In fact Spy Software XP Pro is extremely easy to use. If you are able to check
your e-mail, then you will have no problem using this software.
3. How much disk space does Spy Software XP Pro take?
Spy Software XP Pro itself takes about 2 megabytes (2048 KB) disk space ONLY.
4. Is Spy Software XP Pro detectable?
It is possible to set Spy Software XP Pro to run in an invisible stealth mode, where Spy
Lantern Keylogger is absolutely undetectable. When Spy Software XP Pro is in the invisible
mode, it will show up nowhere. The only way to access or make Spy Software XP Pro reappear
is by pressing a series of secret key combinations (hot keys) that you decide. Once the secret
key combination is pressed you will be requested for your Spy Software XP Pro password to
ensure that only you have access to the program. Spy Software XP Pro also has the option to
run in a visible mode, if you would like the person to know that they are being monitored.
5. I can not find running files of Spy Software XP Pro. How can I add it to the exclusion list of my anti-virus program?
You can find Spy Software XP Pro filenames with path for exclusion list in: Spy Software XP Pro Control Center -> Menu -> File -> Program Files Information
6. The report keystrokes section does not record any thing and my Windows login is only in the report passwords section.
Probably your Spy Software XP Pro is deactivated by some anti-virus or anti-spyware
software because last time some anti-virus and anti-spyware software developers
(e.g. McAfee and others) add anti-keylogging technology to their products as well.
So you need to reinstall Spy Software XP Pro once again. Please apply to our Support
to receive instruction about how to remove and reinstall SLK.
Then you will need to add SLK to exclusion list (i.e. list of allowed applications) of your
anti-virus or anti-spyware software to avoid such deactivation in future.
7. How can I change Spy Software XP Pro password?
To change existent password you have to run Spy Software XP Pro Control Center, click to
Security Options tab and click to Change
button. Then enter old password and assign new.
8. Is Spy Software XP Pro legal?
Yes sure, Spy Software XP Pro is absolutely legal. You are able to install whatever programs
you want on your computer. Spy Software XP Pro is designed to enhance Internet security and
safety by giving you the tools you need to find out everything that happens on your computer.
9. How does Spy Software XP Pro send me the keystrokes, passwords, and activities, that I want to monitor?
Spy Software XP Pro can actually automatically send the reports to the email address of your
choice. With Spy Software XP Pro finding out someone's password is as easy as checking your email.
10. I don't have physical access to my computer can I still monitor activities and captured keystrokes?
Yes sure, Spy Software XP Pro allows you to easily receive reports without ever needing to
even touch the computer.
11. How do I get program version?
You have to run Spy Software XP Pro Control Center , click to Help
menu and choose About item.
12. Spy Software XP Pro is in stealth mode and hot-key does not work. How can I start Control Center now?
Well probably your hot-key does not work for some reasons. You need to assign and test another hot-key combination.
To start program Control Center without hot-key you need to run setup.exe file
(from Spy Software XP Pro install package) with /cc key as below:
click Start button
choose and click Run item
click Browse button
find setup.exe file
click Open button
point cursor to the end of setup.exe file name within command line box
add one space and enter key: /cc
click OK to start Control Center
go to Security Options tab and re-assign new hot-key combination
click Apply button to save new settings
Now switch program to visible mode to test new combination. If it work normally, switch program to stealth mode again. Otherwise try to assign new hot-key combination.
13. I forgot my Spy Software XP Pro password. What do I do now?
Because of very strong protection and complete invisibility of all Spy Software XP Pro files you have to
apply to our support team only.
14. Spy Software XP Pro does not work? What have I do?
If you have a problem with our program, you can contact our technical support team.
To get answer as soon as possible please inform us about the following:
Program version (from Help -> About menu);
Your order or user identification number (if you're a registered user) It will help us to process your inquiry in the first place;
Where did you get our program (http or ftp site);
Windows version (including service packs and other fixes installed), US or international, OEM or not;
Computer information: CPU type and speed, installed memory;
Description of your problem (as much information as possible so developers could reconstruct your exact situation in the lab).
15. What is SMTP mail server and where can I find it?
SMTP Server is a server that our program would use to connect to in order to send out report.
If you don't know exactly what SMTP mail server is appropriated for your
specified email address (To: address), you can use special web-based on-line tool for that.
Just enter your email address within this below on-line form to get
appropriated SMTP mail server (or list of servers).
16. Why Spy Software XP Pro does not install on my Windows 98/ME computer?
There is acknowledged opinion of most IT security professionals over the world that Windows 98/ME is very unsafe and unstable operation system today.
If you are seriously concerned about your digital privacy, we strongly recommend you to reinstall latest most safe and stable Windows XP/2000 system.
That is why we have developed Spy Software XP Pro today for Windows XP/2000/2003 Server only.